1828 - Help Desk Specialist - Onsite - Active Secret Required

Thu, 02 Apr 2026 20:55:20 -0400

Seeking a highly motivated and driven Help Desk Specialist to work Onsite supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.

RESPONSIBILITIES

Provides first-tier software, hardware, and printing technical assistance to computer users

Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically

May provide assistance concerning the use of computer hardware, software, and printing

Responds to and diagnoses problems through discussions with users

Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems

Serves as focal point for customer concerns

Documents, tracks, and monitors the technical problems to ensure a timely resolution

Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem

Simulates or recreates user problems to resolve operating difficulties

Recommends systems modifications to reduce user problems

A working knowledge of the M365 office suite, MS Teams, and the windows operating system

REQUIREMENTS

5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer

Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate

Experience with Remedy/Help Desk Management Systems

Progressive experience in the management of a technical support team

Experience developing and providing Service Level Agreements and Help Desk deliverables

ADDITIONAL REQUIRED CERTIFICATION(s)

CompTIA Security+ CE

Industry Certification AZ-900 – Microsoft Azure Fundamentals

SECURITY CLEARANCE

Active Secret Security Clearance

EDUCATION

BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree

BENEFITS

Generous PTO/Leave Package

11 Paid Federal Holidays

Medical, Dental, & Vision Plan

Short-Term & Long-Term Disability

Life Insurance

Accidental Death & Dismemberment

401K Retirement & Matching

Profit Sharing Plan

Free Training & Development Subscription

Tuition Assistance Program

Direct Deposit

OUR CULTURE

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

COMPENSATION

The likely salary range for this position is $66,560 - $85,280 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.